Information
Regulation
Rapproche is applying to be an accredited mediation provider with the Civil Mediation Council.
Complaints
Please feel free to air any dissatisfaction orally at first, if you wish. We may be able to put matters right immediately. Please speak to your mediator or to James Savory, in the first instance. If James Savory was your mediator, he will appoint one of the other mediators to be your first point of call.
If you do not receive satisfaction, please write to James Savory at the administrative office shown at Contact Us, providing.
- Your name, address and other contact details.
- A clear description of your concerns or complaint.
- Your ideas about what you would like done to put it right.
- Copies of all relevant letters or other documents.
Once we have received your written summary of the complaint, we will contact you in writing within seven working days to inform you of our understanding of the circumstances leading to your complaint. At this point you will be invited to make any comments that you may have in relation to this. Again, if the mediator involved was James Savory, one of the other mediators will deal with your concerns.
Within twenty-one working days of receipt of your written summary, we will write to you to inform you of the outcome of the investigation into your complaint and let you know what actions have been, or will be taken.
If you remain dissatisfied, with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiation, and otherwise you have the right to refer the matter to the CMC Complaints Resolution Service.
Ethics
Rapproche and all its mediators subscribe to the European Code Of Conduct For Mediators – pdf available
Photographs
We hope you have enjoyed the photographs on this site. All images are copyright to either Dave Hampshire or James Savory.